Common Questions

Here you’ll find answers to some of our most common questions about ordering, delivery and your plants. If you can’t find what you’re looking for, just get in touch. 🌿

🌿 Ordering

How do I place an order?
Simply add your chosen plants or accessories to the basket and checkout securely through our website.

Can I collect my order?
Yes. Local collection is available by appointment from Wakefield. Simply select Pick Up at checkout.

📦 Shipping

Do you ship outside the UK?

No. Chop n Grow currently ships within the UK only. We don't offer international shipping.

How quickly will my order be sent?
Orders are usually dispatched within 1–2 working days. Orders placed from Friday onwards are worked through in order, with Friday orders usually prioritised for Monday. After a busy weekend or Sunday Sale, some orders may be dispatched on Tuesday.

Who delivers my order?
We use Royal Mail Tracked 24 or Tracked 48. You’ll receive an email with your tracking details once your parcel has been dispatched. Please check your spam/junk folder if you can’t find it, and make sure you’re checking the email address used when placing your order.
Tracked 24 and Tracked 48 are Royal Mail delivery aims, not guaranteed delivery times. The timescale begins after dispatch, not when your order is placed, and occasionally parcels can take longer.

What if my parcel is damaged in transit?
Please take clear photos of the packaging and contents as soon as you open your parcel and get in touch with me. Please keep all packaging while we look into the issue, as photos may be required for a claim with Royal Mail.

🌱 Plants

Will my plant look exactly like the photo?
Not always — plants are living things, so there will be natural variation in size, shape, and colour.

My plant has a small blemish or a bit of loose soil. Should I worry?
Not at all! Minor imperfections are normal when plants travel and won’t affect their health.

What if my plant arrives with a problem?
Please contact us within 24 hours of delivery wherever possible, with clear photos of the plant and packaging. As plants are living, perishable products, reporting any concerns promptly allows us to assess whether an issue occurred before or during delivery and resolve genuine problems as quickly as possible. This does not affect your statutory rights.

💳 Payments

How can I pay?
We accept all major debit/credit cards and PayPal.

🪴 Returns

Can I return a plant?
As plants are living, perishable products, we don't accept returns simply because you've changed your mind. If your plant arrives damaged, unhealthy or not as described, please contact us as soon as possible, preferably within 24 hours of delivery, with clear photos so we can assess the problem. This does not affect your statutory rights.

Can I return pots or accessories?
For most non-perishable items, you have 14 days from receiving your order to let us know if you wish to cancel or return it. Items should be returned unused and in their original condition.